Terms of Service

Who we are

These terms are between you and Hanicks Ltd (“Hanicks”, “we”, “us”), company number 12703276, VAT number GB353658281. Registered office: Hanicks, Kelham Street, Doncaster, England, DN1 3QZ. Email: [email protected]. Phone: 01302 279234.

Consumer means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. Trade customer means anyone buying for their business or trade, for example a heating engineer or installer buying parts for customer jobs.

Part A applies to everyone. Part B applies only to consumers. Part C applies only to trade customers. If you tell us you are buying for a business, we treat you as a trade customer.

Ordering and contract

Placing an order is an offer to buy. We email an acknowledgement, but the contract is formed when we dispatch your goods, or tell you your Click & Collect order is ready.

If we cannot fulfil an order, for example because stock is wrong or a price is clearly incorrect, we will tell you and refund anything you have paid.

The version of these terms in force when you order applies. We will always make the current version available on this page.

Prices and payment

Prices are in pounds sterling and include VAT unless stated otherwise. The price shown at checkout is the price you pay.

We accept payment by card through Stripe and by Klarna where offered. We do not see or store your full card details.

Payment is due at the point of order unless you hold a trade account with agreed credit terms (see Part C).

Delivery

We dispatch by Royal Mail Tracked 24 or Tracked 48. Delivery prices and any other available services are shown at checkout before you pay.

For orders fulfilled from Hanicks stock, orders placed by 4pm Monday to Friday or 10:30am on Saturday are processed that day. Delivery times are estimates, not guarantees. Unless we agree a different date, we will deliver within 30 days of your order. If we are late, you may have rights to cancel (see Delivery & Returns).

Risk in the goods passes to you when they are delivered to you (or your chosen carrier or collection). Ownership passes when we receive full payment.

See our Delivery & Returns Policy for full delivery options and timescales.

Click & Collect

Collect from our Doncaster trade counter. Collection cut-off is 4:45pm Monday to Friday and 11:30am Saturday. Bring your order confirmation.

Fitment and installation

Fitment guidance from our technical team is based on manufacturer data. Please check a part is right for your appliance before you order.

Gas appliance work must be done by a Gas Safe registered engineer. Incorrect fitting can create safety risks and may affect manufacturer warranties.

Special orders

A special order is a part we order in specially from a supplier for you. Products are marked as special order before you buy. If a restocking charge applies to a special order (trade customers only, see Part C), it is shown and you agree to it before you pay.

Refurbished parts

Where we sell refurbished or reconditioned parts, they are described as refurbished on the product page. This does not reduce your statutory rights.

Returns

You may return unused parts in their original packaging within 30 days for a change-of-mind refund on the conditions set out in our Delivery & Returns Policy. You pay return postage for unwanted returns.

If a part is faulty, not as described, or we sent the wrong item, your statutory rights apply and we cover reasonable return costs.

See our Delivery & Returns Policy for the full returns process.

Your legal rights (consumers)

Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to every consumer order. Nothing in these terms reduces them.

If you are a trade buyer, our Consumer Terms do not apply to you, but your rights under the Sale of Goods Act 1979 (goods must match description and be of satisfactory quality) are not affected.

Trade accounts

Opening a trade account is subject to our checks and approval. You must keep your login secure and tell us immediately of unauthorised use.

Trade account invoices are payable within the agreed terms (standard: 30 days). Late payment may incur interest at 8% above the Bank of England base rate, plus a fixed recovery fee under the Late Payment of Commercial Debts (Interest) Act 1998.

We may suspend or close an account on written notice; any balance owing remains payable.

Liability

Nothing here limits liability for death or personal injury caused by negligence, fraud, or anything else the law does not allow us to limit.

We are responsible for foreseeable loss caused by our breach or negligence, but not for business losses.

Trade customers: we are not liable for indirect or consequential loss (including loss of profit, or the cost of an engineer's wasted visit), to the extent the law allows. Our total liability for any order is limited to the price paid for the goods in that order.

General

These terms are governed by the law of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If we cannot resolve a dispute, you may refer it to the relevant Alternative Dispute Resolution (ADR) provider or the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

Nothing in these terms affects your statutory rights as a consumer.

Hanicks Ltd, company number 12703276, VAT number GB353658281.