Delivery & Returns

Delivery options

A heating breakdown is a distress purchase. We grade every order by how fast it has to move, and tell you the delivery tier before you pay.

Delivery costs

Delivery timescales

All delivery timescales are working days and exclude bank holidays. Same-day despatch on in-stock orders placed by 4pm Mon–Fri, 10:30am Sat. Standard and Express delivery times are Royal Mail targets, not guarantees. Only Special Delivery services are guaranteed. Click & Collect orders are ready the same day if placed by 4:45pm Mon–Fri, 11:30am Sat.

Delivery times are estimates, not guarantees. Unless we agree a different date, we will deliver within 30 days of your order. If we are late, you may have rights to cancel.

Your legal rights

Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to every consumer order. Nothing on this page reduces them.

Under the Consumer Contracts Regulations, as a consumer you have 14 days from the day you receive the goods to tell us you are cancelling, for any reason, then a further 14 days to send them back. Email [email protected] with your order number to start a return.

Returns process

If you need to return an item, follow these steps:

1. Contact us — email [email protected] or call 01302 279234 with your order number and reason for return
2. Get a returns authorisation — we will provide a returns reference and the correct return address
3. Package the item — in its original packaging where possible, with the returns reference clearly marked
4. Send it back — you pay return postage for goods you no longer want. Use a tracked service; the goods are your responsibility until we receive them
5. We process your refund — within 14 days of receiving and checking the goods

Voluntary 30-day change-of-mind returns

In addition to your legal rights, we accept change-of-mind returns within 30 days of the date of purchase if the parts are:

• unused, unfitted and undamaged;
• complete, with all items and instructions included; and
• in their original packaging, with seals intact where the part was originally supplied sealed.

Fitted, damaged or incomplete parts are excluded from this voluntary policy. If your legal rights give you longer, for example because delivery took time, the legal right applies instead. There is no standard restocking fee. We do not offer direct exchanges: return the part for a refund and place a new order.

Returns conditions

If you cancel within 14 days of receiving goods (under the Consumer Contracts Regulations), you have a further 14 days to return them. We will refund within 14 days of receiving the returned goods.

Faulty or incorrect goods

If a part is faulty, not as described, or we sent the wrong item, your legal rights apply (Consumer Rights Act 2015 for consumers; Sale of Goods Act 1979 for trade). Contact us with your order number and photos if you can.

• We cover reasonable return costs and no restocking fee applies
• Consumers: you can reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and then to a refund or price reduction if that fails
• For the first six months, a fault is presumed to have been there on delivery unless we can show otherwise. Claims can be made for up to six years (five in Scotland)

We assess each claim on the evidence. Customer-caused damage or incorrect fitting is treated differently, but the voluntary returns conditions are never used to refuse a valid faulty-goods claim. Contact us immediately if you receive a faulty or incorrect item — do not attempt to fit or use a part you believe to be faulty.

Model cancellation form (consumers)

Complete and return this form only if you wish to cancel the contract. Using it is optional.

To: Hanicks Ltd, Hanicks, Kelham Street, Doncaster, England, DN1 3QZ. Email: [email protected]

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Lost or damaged in transit

Royal Mail Tracked services carry compensation of up to £150 for loss or damage. Claims must be made within 30 days of despatch, so please tell us promptly if your order does not arrive or arrives damaged.

This compensation does not reduce your statutory rights.

Exchanges

We do not offer direct exchanges. If you need a different part, return the original for a refund and place a new order. This is usually faster than waiting for an exchange.

If you are unsure whether a part will fit, ask our technical team before ordering — it is quicker than a return trip.

Hanicks Ltd, company number 12703276, VAT number GB353658281.