Privacy Policy
Who we are
Hanicks Ltd (company number 12703276, registered office Hanicks, Kelham Street, Doncaster, England, DN1 3QZ) is the controller of the personal data described here. When we talk about “we”, “us” or “our” in this policy, we meanHanicks Ltd.
We are a UK supplier of heating spare parts, boiler spares and HVAC components. If you have any questions about how we handle your data, contact us at [email protected] or call 01302 279234.
What we collect
We collect personal information when you interact with us — placing an order, opening a trade account, contacting us, or using our website. The types of information we collect depend on how you use our services.
Information you provide directly
- Name, email address, phone number and postal address
- Order history
- Company name, VAT number, job title and trade reference details (for trade accounts)
- Messages, emails and call notes when you contact us
Information we collect automatically
- Device and browser information
- IP address and approximate location
- Pages visited, time spent and navigation paths on our website
- Referral source (how you arrived at our site)
Information from third parties
- Payment confirmation from our payment processors
- Delivery tracking updates from Royal Mail
- Publicly available company information (to verify trade accounts)
We do not collect or store full card numbers.
How we use your information
We use your personal information for the following purposes:
| Purpose | Legal basis |
|---|---|
| Taking, fulfilling, delivering and refunding orders; Click & Collect | Contract performance |
| Managing your trade account | Contract performance / Legitimate interest (managing credit risk) |
| Fitment and technical support, handling complaints and returns | Contract performance / Legitimate interest |
| Tax, accounting and legal records | Legal obligation |
| Fraud prevention and website security | Legitimate interest |
| Analytics and advertising cookies | Consent |
| Marketing emails to customers | Consent |
We do not use automated decision-making or profiling about you.
How long we keep your information
We keep your personal information only for as long as necessary:
- Order and transaction records — 7 years (HMRC requirement)
- Trade account information — for the duration of the account plus 7 years
- Communication records — 3 years from the date of the communication
- Website analytics data — 26 months, anonymised after 12 months
- Marketing preferences — until you withdraw consent
When information is no longer needed, it is securely deleted or anonymised.
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Restrict how we process your information
- Object to processing based on legitimate interests
- Port your information in a structured, machine-readable format
- Withdraw consent at any time (where processing is based on consent)
You can object to direct marketing at any time. To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month.
Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO):
ico.org.uk
Telephone: 0303 123 1113
We would appreciate the chance to deal with your concerns before you approach the ICO — please contact us first.
Contact us
If you have any questions about this privacy policy or how we handle your data:
Hanicks Ltd
Hanicks, Kelham Street, Doncaster, England, DN1 3QZ
01302 279234
[email protected]
Hanicks Ltd, company number 12703276, VAT number GB353658281.