Frequently Asked Questions

The quickest route is to tell the parts assistant the make and model of your boiler and what it is doing — a fault code or the GC number off the data badge is fastest. It works back to the exact component. If it is unsure about fitment, our technical team verifies before dispatch.

Yes. Paste the Gas Council number into the parts assistant and it identifies the appliance, then lists every spare we hold for it. You can also search by manufacturer part number on the parts page.

We accept all major debit and credit cards. Approved trade accounts can pay on credit terms by agreement. Card transactions are processed securely — we do not store card details.

Yes — all prices shown include VAT at 20% unless stated otherwise. You can toggle between inc. VAT and ex. VAT on product pages if you are a VAT-registered business.

In-stock orders placed by 4pm Mon–Fri, 10:30am Sat are dispatched the same working day. Standard delivery usually takes 2–3 working days; Express next-working-day delivery is available at checkout. If you prefer to collect, Click & Collect orders are ready the same day if placed by 4:45pm Mon–Fri, 11:30am Sat.

Standard UK delivery is free on orders over £180 inc. VAT (£150 ex VAT). Standard Delivery is £7.20, Express Delivery is £9.00, and Special Delivery options cost £19.95 / £22.95 (inc. VAT). Full details are on our Delivery & Returns page.

We will tell you the expected restock date or offer a compatible alternative. For obsolete and rare items, we source from our network and confirm a lead time before you commit. Nothing ships without a confirmed delivery window.

Yes — delivery is 2–3 working days to Scottish Highlands, islands and Northern Ireland, at the same prices as the rest of the UK. There is no surcharge. We also deliver to Jersey and Guernsey at UK prices by Standard or Express delivery (not Special Delivery); island parcels need a customs form, which we complete, and can take a day longer.

The parts assistant cross-references the appliance make, model and GC number against our fitment database. Where the data is uncertain, a human in our technical team verifies before dispatch. You can also check the fitment tab on any product page.

OEM genuine — the original manufacturer's part. Compatible alternative — matched on specification and tested for fitment. Refurbished — used, tested, with a 12-month warranty. Obsolete — no longer manufactured, sourced from specialist stock. We tell you the grade before you buy.

We strongly recommend it. Incorrectly fitted parts may void manufacturer warranties and could create safety risks. For gas appliances, a Gas Safe registered engineer is required by law.

Yes — unused parts in original packaging can be returned within 30 days for a full refund. Electrical items (PCBs, gas valves, ignition components) cannot be returned once fitted. See our Delivery & Returns page for the full process.

We refund within 14 days of receiving and checking the returned item. The refund is made to your original payment method — it may take a few more days to appear depending on your bank.

Contact us immediately. We will arrange collection at our cost and send the correct item or issue a full refund — your choice. Do not attempt to fit a part you believe to be incorrect.

Trade accounts get priority sourcing on obsolete lines, a named contact who learns your van stock, and trade pricing on volume orders. See our Trade Account page for full details and to apply.

Usually one working day. We need your company details and a trade reference. Once approved, your account is live and you can start ordering on terms immediately.

Trade accounts are for businesses — heating engineers, landlords, property managers and maintenance organisations. Homeowners can order through the website without an account, or call us for one-off trade pricing on larger orders.