Frequently Asked Questions

Search by part number, product name or brand on the parts page. If you are unsure about fitment, call our technical team on 01302 279234 and we will verify before dispatch.

Search by manufacturer part number or product name on the parts page. For a GC number, call our technical team on 01302 279234 and they will find every spare we hold for that appliance.

We accept all major debit and credit cards. Trade account holders pay on 30-day terms. Card transactions are processed securely — we do not store card details.

Yes — all prices shown include VAT at 20% unless stated otherwise. You can toggle between inc. VAT and ex. VAT on product pages if you are a VAT-registered business.

In-stock orders placed by 4pm Mon–Fri, 10:30am Sat are dispatched the same working day. Standard delivery usually takes 2–3 working days; Express next-working-day delivery is available at checkout. If you prefer to collect, Click & Collect orders are ready the same day if placed by 4:45pm Mon–Fri, 11:30am Sat.

Standard UK delivery is free on orders over £180 inc. VAT (£150 ex VAT). Standard Delivery is £7.20, Express Delivery is £9.00, and Special Delivery options cost £19.95 / £22.95 (inc. VAT). Full details are on our Delivery & Returns page.

We will tell you the expected restock date or offer a compatible alternative. For obsolete and rare items, we source from our network and confirm a lead time before you commit. Nothing ships without a confirmed delivery window.

Yes — delivery is 2–3 working days to Scottish Highlands, islands and Northern Ireland. A surcharge may apply and will be shown at checkout before you pay.

Search by part number, product name or brand — our system cross-references against our fitment database. Where the data is uncertain, a human in our technical team verifies before dispatch. You can also check the fitment tab on any product page.

OEM genuine — the original manufacturer's part. Compatible alternative — matched on specification and tested for fitment. Refurbished — used, tested, and warranted. Obsolete — no longer manufactured, sourced from specialist stock. We tell you the grade before you buy.

We strongly recommend it. Incorrectly fitted parts may void manufacturer warranties and could create safety risks. For gas appliances, a Gas Safe registered engineer is required by law.

Yes — unused parts in original packaging can be returned within 30 days for a full refund. Electrical items (PCBs, gas valves, ignition components) cannot be returned once fitted. See our Delivery & Returns page for the full process.

We process refunds within 5 working days of receiving the returned item. The refund is made to your original payment method — it may take a few more days to appear depending on your bank.

Contact us immediately. We will arrange collection at our cost and send the correct item or issue a full refund — your choice. Do not attempt to fit a part you believe to be incorrect.

Trade accounts get 30-day payment terms, priority sourcing on obsolete lines, a named contact who learns your van stock, and trade pricing on volume orders. See our Trade Account page for full details and to apply.

Usually one working day. We need your company details and a trade reference. Once approved, your account is live and you can start ordering on terms immediately.

Trade accounts are for businesses — heating engineers, landlords, property managers and maintenance organisations. Homeowners can order through the website without an account, or call us for one-off trade pricing on larger orders.