Consumer Terms of Service

Introduction

This page tells you the terms and conditions on which we will supply you with Goods from our website at www.hanicks.co.uk. Please read these them carefully before ordering, and before each occasion on which you purchase from us. By placing an order you agree to be bound by these Conditions (including any hyper-linked sections). These Conditions were updated on [30th October 2016]. We reserve the right to make changes to them in future. Any changes will be posted to the Website and will take effect immediately. You may want to print a copy of these Conditions for future reference.

1 Definitions

1.1 In these Conditions (unless the context otherwise requires):

Conditions means the standard terms and conditions of sale set out in this document, including any special terms and conditions agreed in writing with you by us;

Consumer means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession;

Contract means any contract for the sale and purchase of the Goods made between you and us;

Goods means the products, articles or things to be supplied by us to you;

Return of Goods means the policy detailed at Condition 12 that deals with the return of Goods by you to us;

Territory has the meaning as set out in Condition 6.1;

we means Hanicks, a company registered in England and Wales with company number — and with a registered address at, Hanicks Heating & Spares, Kelham Street, Doncaster DN1 3QZ and whose VAT registration number is — and “us” and “our” shall be construed accordingly;

you means the Consumer that places an order with us and “your” shall be construed accordingly.

1.2 The headings to the Conditions are intended for reference only and are not intended to affect interpretation of the Conditions.

1.3 References to any laws are intended to refer to that law as from time to time amended, extended or re-enacted.

1.4 These Conditions, and any Contract, are only in the English Language.

2 Information about us

2.1 The Website is owned and operated by us and our contact details are:

(a) Hanicks Heating & Spares, Kelham Street, Doncaster DN1 3QZ;

(b) Email: chris@hanicks.co.uk

(c) Contact telephone number: 01302 279234.

3 Your Status

In placing an order with us, you confirm that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) you are resident in the Territory (see Condition 6.1 below); and

(d) you are accessing the Website from within the Territory (see Condition 6.1 below).

4 Basis of the Sale

4.1 These Conditions (including the Return of Goods Policy) shall be incorporated into each and every Contract made between us and you.

4.2 All sizes, weights, capacities, dimensions and measurements and images issued by us or displayed by us on our Website, are approximate and for guidance purposes only and any reference to them, or any other representation of any Goods, is not intended to form the basis of any Contract.

5 Orders

5.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Once you have chosen the Goods you wish to purchase from the Website you will select to have the Goods delivered or to reserve and collect the Goods from one of our branches. You are responsible for ensuring the accuracy of your order. Our order process allows you to check and amend any errors before submitting your order to us. Following an order being placed by you, we will send an e-mail acknowledging that such order has been received. This e-mail does not constitute an acceptance of your order and all orders are subject to acceptance by us in accordance with Conditions 5.2 (in the case of Goods for delivery) and 5.3 (in the case of Goods for collection) below. We reserve the right to reject an order for any reason.

5.2 In the case of Goods for delivery, we will contact you to confirm a convenient delivery time and date. We are not able to process or deliver orders on UK Bank Holidays, Saturdays and Sundays and days designated for stock take. Your order will be accepted and the Contract will be formed between you and us (and becomes legally binding) at the point at which we notify you that we have dispatched the Goods to you unless:

(i) we have notified you that we do not accept your order;

(ii) you have cancelled it (Please refer to the Returns and Refunds Condition below); or

(iii) the order is for collection (Please refer to Condition 5.3 below).

We cannot accept an order until payment is received in full for all Goods and any related delivery charges.

5.3 In the case of orders for collection by you, we will contact you, on the contact telephone number you provided during the order process, when the Goods are available for collection…

6 Delivery

6.1 The Website is only for the promotion of our products in the United Kingdom, Channel Islands, Isle of Man and Scottish Islands (the Territory). We do not guarantee that we will deliver to customers outside of the Territory…

7 Loss or Damage to Goods

7.1 We request that you examine the Goods on delivery or on collection (as the case may be) as soon as reasonably possible to do so.

7.2 Where you wish to return Goods because they are damaged or defective, we request that you do so in accordance with our Return of Goods Policy.

8 Price

8.1 The price of the Goods and our standard charges for delivery shall be the prices given on the Website from time to time…

9 Risk and Property

9.1 The Goods will be your responsibility…

10 Events Outside our Control

If we are unable to supply you with the Goods you have ordered for any reason beyond our control…

11 Warranty and Liability

11.1 Once purchased the manufacturer of the product is then responsible for the warranty of the product.

11.2 This warranty is in addition to, and does not affect, your legal rights in relation to Goods that are faulty or not as described…

12 Returns and Refunds

This Condition 12 does not affect your legal rights, and further advice can be obtained from the Citizens Advice Bureau or Trading Standards office.

12.1 You have a legal right to cancel a Contract during the period set out below in Condition 12.2…

13 General

13.1 When using the Website you accept that communication with us will be mainly via electronic means…